frequently asked questions
What To Wear
For both classes and privates, we recommend wearing athletic form fitting, yet comfortable tops and leggings or shorts.
Please wear a mask and bring grippy toe socks as these are required to attend a class or private. We do offer these for sale inside the studio if you don't have a pair or a mask. Cash is preferred.
What not to wear:
We kindly ask that you do not wear any clothing that has zippers, belts, buttons or rivets as these can damage the equipment.
For your safety, please remove loose, long or dangling jewelry prior to class and arrive to class scent free (perfume and other ;-)) to ensure everyone's class enjoyment.
New to Pilates? What to expect
All classes are 50 minutes long with a brief warm up and cool down.
All private sessions are 55 minutes.
New clients should arrive 5 minutes prior to class for us to provide studio and equipment orientation.
What should I bring
We recommend bringing a water bottle to fill up at the water station. In keeping with our environmentally conscious approach, we do not have cups available. In the near future, water bottles will be available for purchase.
How do I create an account
Simply navigate to the Schedule page. You can create an account by clicking on “Sign Up” on the class of your choice and you will be walked through to create your account. Create a login using your email and add a credit card to your online profile and you will be ready to purchase a package! Always feel free to contact us if you need assistance or have questions about packages.
Be sure to download our ROC Pilates app for all scheduling and purchasing services.
How do I purchase a package
After creating an account (see above), the best way to pick a package is to return to the Pricing page and click "Purchase" for the desired package or use the ROC Pilates App. Complete instructions will guide you through the process.
Online Reservations Required - 1 hour in advance
Online reservations are requested at least 1 hour before the start of a class and the sign up window closes 1 hour before a class. Feel free to call us within that last hour to check for class space.
Sorry, NO walk-ins at this time. Please arrive 5 minutes early to class.
How many times a week should I come to see results
We recommend that you attend a class or privates 3 times/week in order to gain and sustain the benefits of Pilates.
Injured or Pregnant
First check with your doctor for clearance to exercise. If you are recovering from an injury or are pregnant, we recommend that you first contact us before signing up for a class or private so we can provide the best class/private arrangement.
Can I take more than one class per day
Unlimited class package holders are allowed one class per day.
If you have a class pack (5 or 10) and are interested in more than one class a day, please contact us and we will add you to the additional class in order to override system settings.
If the class you want is fully booked, you can get on our waitlist. As people cancel, we pick from our waitlist in order. If you get a spot more than 12 hours before the scheduled start time of the class, we will notify you by email and text (if preferences are set as such).
If you are on the waitlist and are no longer available, please remove yourself, as you will be responsible for the class should you be added. Use your handy ROC Pilates app to do this. :-)
Please note, if you are not "opted in" for email notifications in our system, you will not receive an email/text notification. See above for removal responsibilities/liability.
Late Arrival to Class/Private
If are signed up for a class or private and, in the rare occasion you happen to be running late ;-) we allow you to enter class or start a private up to 10 minutes post start time. Beyond that your spot in class will be forfeited. If you have an unlimited class package, a Late Fee of $15 will be charged to you, sorry no exceptions. If you have a class package, one class will be deducted from your package if you do not show up.
Privates will be charged fully for that session and therefore, also deducted from any private package.
Classes have a 12 hour cancellation/change policy.
Privates and duet sessions have a 24 hour cancellation/change policy.
Late canceled reservations are subject to a full charge. If you are on an unlimited membership or new client special and cancel late, you will be charged an additional late cancel fee of $15 for classes.
1 or 3 Month Unlimited (Membership): 30 days' written notice is required to change or cancel a membership. That means that if you’d like to change or cancel your membership within the next bill date, you will be charged once more, and then your membership will be changed or terminated before the next bill date.
New Client Intro Specials: New clients may purchase one new client intro special only. "New client" is defined as an individual who have not taken a class or private at ROC Pilates before.
All packages have specific package expiration details which expire from the purchase date as noted on our Pricing page. See the package detail for expiration specifics. Class packages may not be shared and are not transferable. Unfortunately, we are not able to offer refunds on purchases. Sorry, we cannot extend expiration dates.
Instructors are subject to change without notice for classes.
If your instructor will be absent for a private or duet session, we will contact you in advance to see if the substitution works for you or if you would like to reschedule.
Towels are available
We do not have showers.
*Not responsible for lost items. Please consider leaving valuables and large jackets at home.
Prior to any first class or private session, a Waiver of Liability must be completely filled out and signed online within your profile.
Please be courteous and quiet while sessions are in progress both in class and in the reception area
We kindly ask that you turn off your cell phone before entering the studio
Please refrain from wearing scents or perfume to class
All sales are final. No exceptions.
Minimum age to attend a class
The minimum age to attend a class or private is 18 years old.